Refund policy

WOC Wear — Refund & Return Policy

Last updated: October 8, 2026

At WOC Wear, we are committed to delivering quality clothing and a positive shopping experience. Many of our products are printed specifically for each customer through our print-on-demand fulfilment partner, TeemDrop.

1. Returns and Exchanges

Because our products are made to order, we generally do not accept returns or exchanges for:

* Changes of mind after purchasing
* Incorrect sizes selected by customers
* Personal preferences regarding colour or style
* Incorrect customer information provided during checkout

Exceptions apply wherever required by consumer protection laws.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, misprinted, defective, or different from what you ordered, please contact WOC Wear as soon as possible, preferably within 30 days of delivery.

Please provide your order number, clear photographs of the issue, and a short description.

Once verified, we will arrange an appropriate replacement or refund at no additional product or standard shipping cost to you.

Your statutory rights are not limited by this reporting window.

3. Return Shipping

Please do not return products without first contacting WOC Wear.

For verified manufacturing defects, a physical return may not be necessary.

If a return is required, shipping costs will be handled according to the circumstances and applicable consumer law.

4. Order Cancellations

Contact us immediately if you need to cancel or modify your order.

Because production may begin shortly after purchase, cancellation or modification may no longer be possible once the order enters production.

Any mandatory cancellation rights remain unaffected.

5. Lost or Damaged Shipments

If your order is lost during shipping or arrives damaged, contact our support team.

We will investigate with our fulfilment partner and shipping carrier and arrange an appropriate resolution.

6. Refund Processing

Approved refunds will be issued to the original payment method wherever possible.

We aim to process approved refunds within 5–10 business days. Banks and payment providers may require additional processing time.

Legally required refund deadlines take priority.

7. International Orders

WOC Wear serves customers worldwide in supported shipping destinations.

Shipping times, customs processing and import duties may vary by destination.

Any applicable customs duties or import taxes are the customer’s responsibility unless otherwise stated at checkout.

8. Consumer Rights

Nothing in this policy excludes or limits any mandatory consumer rights under applicable law.

Where local laws require a return, cancellation, refund, repair or replacement, those rights will be honoured.

9. Contact WOC Wear

For assistance with refunds, replacements or order issues, please use the contact form on our website.

Include your order number and relevant photographs when reporting a product issue.

WOC Wear — Wear Your Faith. Live Your Purpose.